A “video call” option has been built into the Android beta version of WhatsApp. Although only a test version with no functionality as yet, it does serve as an indication that WhatsApp now wants to add video calling in a future update.
This would bring it level with other messenger services like Facebook Messenger or Skype. WhatsApp is embracing customer service use more and more, and this will certainly attract companies such as banks or other firms where people like to speak with staff face-to-face.
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