Increase customer satisfaction
Measure and Improve Customer Satisfaction
In dialogue with satisfied customers, measuring customer satisfaction through customisable post-chat surveys
Thedirect contact method avoids media discontinuity and frustration with telephonequeues; chat is only offered when agents are logged into the system
Unique user experience thanks to innovative and responsive communication technology
Chat analysis makes it possible to quickly uncover weaknesses in the user experience and identify potential for optimisation
85% of customers rate Live Chat positively
While customers are often frustrated with hotlines or feel like they are waiting forever for the next service email, live chat is much more well-received and highly rated as a communication channel.
Thanks to integrated routing, processes can be mapped and requests can be assigned based on employee skills and/or availability.
Following a chat with Realperson® Chat Suite, the customer can be asked directly how satisfied they are with the advice they were given, and other parameters, allowing you to gauge customer satisfaction in real time!
Reporting & Analysis
With our comprehensive reporting feature, you can quickly identify and eliminate the causes of dissatisfaction.
Increase conversion rate
Boostingsales revenue through live chat
Optimise customer service
Enhancing the customer journey
More efficient customer service through live chat