Increase Conversion Rate

Reduce dropout rates in your online shop and increase sales revenue through intelligent cross-selling and up-selling with live chat

Customer guidance

Guide customers through your online shop with no media discontinuity

5% more conversions

Realperson® live chat increases conversion rates in online retail by an average of 5%

Targeted customer contact

Use smart business rules and triggers to specifically identify hot leads and invite them to chat

Turn visitors into customers

Even the best shop is no use to a company if it can’t turn visitors into customers. With the help of Realperson® Chat Suite, you can identify hot leads, assign them to the right agents at the right time, give your users professional advice, actively guide them through the web shop and assist them with questions or problems during the order process.

Analysis of sales chats in Realperson® Reporting helps you to further optimise the webshop, your targeting and your conversations, providing a long-term increase in sales revenue and ROI.

Reduced dropout rate

Live chat during the order process gives users access to a low-threshold, real-time service channel without any additional media discontinuity. Users who have chatted to an agent have a dropout rate that is more than 80% lower than users with no chat contact!

Increased shopping cart value

The Realperson® Chat Suite by optimise-it allows professional advice to be provided in real time. Agents are able to direct users to alternative or additional products through live chat, capitalising on the potential for up-selling or cross-selling. Users who have chatted to an agent have an 18% higher shopping cart value than users with no chat contact.

Fewer returns

Using chat to provide professional advice means that product questions can be answered promptly, preventing customers from having to order multiple sizes or models, and reducing the rate of returns.

More Use Cases:

Optimise customer service

Enhancing the customer journey

Increase efficiency

More efficient customer service through live chat

Improve customer satisfaction

In dialogue with satisfied customers