Increase Conversion Rate
Reduce dropout rates in your online shop and increase sales revenue through intelligent cross-selling and up-selling with live chat
Guide customers through your online shop with no media discontinuity
5% more conversions
Realperson® live chat increases conversion rates in online retail by an average of 5%
Targeted customer contact
Use smart business rules and triggers to specifically identify hot leads and invite them to chat
Turn visitors into customers
Even the best shop is no use to a company if it can’t turn visitors into customers. With the help of Realperson® Chat Suite, you can identify hot leads, assign them to the right agents at the right time, give your users professional advice, actively guide them through the web shop and assist them with questions or problems during the order process.
Analysis of sales chats in Realperson® Reporting helps you to further optimise the webshop, your targeting and your conversations, providing a long-term increase in sales revenue and ROI.
Reduced dropout rate
Live chat during the order process gives users access to a low-threshold, real-time service channel without any additional media discontinuity. Users who have chatted to an agent have a dropout rate that is more than 80% lower than users with no chat contact!
Increased shopping cart value
The Realperson® Chat Suite by optimise-it allows professional advice to be provided in real time. Agents are able to direct users to alternative or additional products through live chat, capitalising on the potential for up-selling or cross-selling. Users who have chatted to an agent have an 18% higher shopping cart value than users with no chat contact.
Using chat to provide professional advice means that product questions can be answered promptly, preventing customers from having to order multiple sizes or models, and reducing the rate of returns.
More Use Cases:
Optimise customer service
Enhancing the customer journey
More efficient customer service through live chat
Improve customer satisfaction
In dialogue with satisfied customers