Successful use of live chat to achieve different KPIs
Live chat with the Realperson® Chat Suite is the answer to the digital communication needs of today’s customers: straight forward, no barriers to entry and real-time. Use live chat as an efficient response and service channel. Increase the satisfaction of your customers or support the shopping experience and sales in your online shop. Different KPIs are being improved at the same time.
Increase conversion rate
With the Realperson® Chat Suite, a consultant is at the customer’s side and actively guides him through the online shop. The customer is supported with questions or problems in the order process – a plus for the shopping experience with simultaneous increase of the turnover.
Optimise customer service
Through the personal conversation, you will experience customer needs first-hand. With live chat you can identify and document your customers’ problems and further optimise your offer for your customers.
The Realperson® Chat Suite by optimise-it is designed so that several dialogues can be run simultaneously. This reduces the cost of having a single customer contact to optimise cost and efficiency in the contact center.
Improve customer satisfaction
Live chat is digital customer communication in real time. Questions, answers and advice take place without waiting.
More than 80% of the users who have been advised about the Realperson® Chat rate the service positively.
Most of the metrics improve with the right use of live chat. However, most chat projects have a clear focus. Which KPI is most relevant to you? Please make an appointment to discuss your use case with us!