Working together for your success
We have been a pioneer in the field of digital customer communication since 2002, and are constantly refining Realperson® Chat Suite. Innovative features such as Facebook and WhatsApp integration, the Realperson® Chatbot Operating System and tailored services make us the European market leader when it comes to professional sales and service chat.Our customers include top companies in the travel, energy, telecommunications, finance and e-commerce industries.
“We are always working to make Realperson® even better for our customers.”
In Product Development, creative minds are busy with innovative and sometimes unorthodox ideas, exciting projects and new technologies. All of Realperson® Chat Suite’s features, extensions and modules start life here, from small updates to major innovations.
Key Account Management
“When a customer is satisfied, we get ready to go the extra mile!”
Our staff in Key Account Management are the first point of contact for our customers, personally taking care of implementing customisations and perfectly tailoring the Realperson® Chat Suite to the company’s use case.
Development and Support
“We handle our customers’ special requests and make sure that everything works.”
Our behind-the-scenes team consists of experienced programmers and developers. Constant maintenance and further development of the Realperson® Chat Suite is the core of their work. There are always new projects in the pipeline, servers being set up and ideas tried out. And if a problem ever occurs, the experts are always on the spot!
“We use our years of experience to make our customers’ projects a success!”
In our in-house Chat Lab, chat is something that is lived and experienced. We implement full-service or pilot projects for our customers with the help of our experienced chat agents. Expert service managers ensure that chats are conducted expediently, and have an overview of the most important KPIs for the project so that chat can be put to even better use.
Sales and Marketing
“We can show you happily how the Realperson® Chat Suite looks and works behind the scenes!”
Our Sales and Marketing team is constantly thinking about how best to reach our audience. This involves exciting and creative campaigns and communication about optimise-it and Realperson® Chat Suite. Sales managers are on hand to answer questions from prospective customers, as well as working with them to define individual use cases and determine which modules are right for them.