Working together for your success
We have been a pioneer in the field of digital customer communication since 2002, and are constantly refining Realperson® Chat Suite. Innovative features such as Facebook and WhatsApp integration, the Realperson® Chatbot Operating System and tailored services make us the European market leader when it comes to professional sales and service chat.Our customers include top companies in the travel, energy, telecommunications, finance and e-commerce industries.
“We are always working to make Realperson® even better for our customers.”
In Product Development, creative minds are busy with innovative and sometimes unorthodox ideas, exciting projects and new technologies. All of Realperson® Chat Suite’s features, extensions and modules start life here, from small updates to major innovations.
Key Account Management
“If the customer is satisfied, we take the leap for the extra mile!”
Our key account management staff are the first point of contact for our clients and personally take care of implementing individual adjustments and optimally adapting the Realperson® Chat Suite to the use case of the company.assen.
Development and Support
“We handle the extra wishes of our customers and make sure everything goes smoothly.”
Our behind-the-scenes team consists of experienced programmers and developers. The constant care and development of the Realperson® Chat Suite is the core of their work. New projects are in the pipeline constantly, servers set up and ideas tried out. And if a problem occurs, the experts are always on the spot!
“With our years of experience, we are leading our customer projects to success!”
Chat is lived and experienced in our in-house chat lab. With experienced chat agents, we implement full-service or pilot projects for our customers. Competent service managers ensure that the dialogues are carried out expediently and have an overview of the most important project KPIs in order to use the chat even better.etzen.
Sales and Marketing
“We are only too happy to show in a live demo how the Realperson® Chat Suite looks and works behind the scenes!”
Our sales and marketing team is constantly considering what and how they can best reach our target audience. It’s about exciting and creative campaigns and communication about optimize-it as well as the Realperson® Chat Suite. The sales managers are available to anyone interested in questions and define with them the individual use case and which modules make sense for them.