Skyscanner now offers its customers advice via Facebook Messenger. The travel search engine has programmed a chatbot that asks questions to find out customers’ requirements and offers the cheapest flight. The bot is controlled by keywords and reacts to concrete location details to find out departure and destination airports. Users can also write “anywhere” and have the chat bot suggest various different travel destinations.
Realperson Chat Suite’s Facebook Messenger integration makes it possible to incorporate a chat bot that can handle the broadest customer issues. The Realperson Facebook solution has the advantage that it even allows a live chat to be started so that an employee can provide expert advice to resolve the matter. This might happen if special requirements are requested, or if questions are asked which the chat bot cannot answer.
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