Furniture retailer Roller is using Realperson Chat Suite from optimise-it to extend its successful online service at www.roller.de. The aim is to offer customers an enhanced shopping and brand experience by providing trusted, expert advice via live chat. With the new service, Roller is employing the latest elements of conversational commerce. The focus is on high quality advice and the high level of customer satisfaction brought with it.
Realperson Chat Suite supports the fast and hassle-free communication service so that customer requests can be answered across different channels and devices. A further benefit is the software’s scalability, allowing the chat service to be expanded to other markets or additional channels such as Facebook Messenger in future.
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