Reporting und Anlayse einer Live Chat Suite

Reporting and Analysis

Realperson® Chat Suite reporting offers detailed analysis to make live chat more effective and reduce costs.

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Plan your agent staffing levels and assignments to best effect and optimise online/offline times.


The reporting at the heart of Realperson® Chat Suite facilitates KPI-based decisions to optimise the website and live chat.


Your data belongs to you – thanks to privacy-compliant data storage in ISO 27001-certified data centres in Germany.

Comprehensive reporting to optimise live chat

Live chat generates demonstrably more sales on a website and increases customer satisfaction.

But that’s not all: with Realperson® reporting, you can chat smart and continuously optimise sales and service activities to offer your customers an even better service and shopping experience.

What is the relevant KPI?

Not all KPIs are equally relevant to every company. We help you outline the KPIs that are important for you.

Because every use case in live chat is unique, every chat project needs custom KPIs to develop its full potential.

What you get with the reporting in Realperson® Chat Suite is not an off-the-shelf product but an insight into your individual KPIs.

The optimisation really takes off once the chat project starts!

About optimise-it GmbH

optimise-it GmbH has spent more than 15 years developing highly dynamic enterprise-level chat and messaging platforms and released the first professional WhatsApp solution on the European market. The innovative WhatsApp service allows companies to implement efficient customer communication as part of their contact centre processes. The Hamburg firm’s chat services are used by leading industry giants such as AIDA, Eurowings, BASF, S.Oliver, VERIVOX and Holidaycheck.

Selected references

Discover all features of the Realperson® Chat Suite