Realperson® Chat Suite

optimise-it GmbH offers a highly dynamic customer engagement solution for real-time communication via live chat with the Realperson® chat and messaging platform. Realperson Chat Suite® is the European market’s comprehensive and technically flexible enterprise chat software. All channels can be ordered and connected together on a modular basis so that you get exactly what you need – no more and no less, and all exactly to your requirements.

Realperson® features & modules


Facebook Messenger

Facebook Messenger requests can be handled just as easily as live chats and WhatsApp messages.
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Mobile messaging

Customer service from any location via mobile chat. Can be integrated into mobile apps.


Video chat

Emotive face-to-face customer communication via online video chat. Web-based with no downloads.


Screen sharing

Technology developed exclusively by optimise-it. Web-based with no downloads. Compatible with all browsers (desktop and mobile).
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Flyer chat

Place a chat channel on offline media such as posters, brochures, direct mail and invoices or in TV ads.


optimise-it chat lab

Customers share their positive product/brand experiences with other users.
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Peer2Peer chat

Customers share their positive product/brand experiences with other users.



Guide customers through your website’s online processes until they complete their purchase. Web-based with no downloads.



Chat user transfer to a downstream chat agent from another service team.



Full chat history forwarding to one or more email addresses. Ideal for lead management.



Automatic chat user connection to a downstream 2nd level call centre agent.

About optimise-it GmbH

optimise-it GmbH has spent more than 15 years developing highly dynamic enterprise-level chat and messaging platforms and released the first professional WhatsApp solution on the European market. The innovative WhatsApp service allows companies to implement efficient customer communication as part of their contact centre processes. The Hamburg firm’s chat services are used by leading industry giants such as AIDA, Eurowings, BASF, S.Oliver, VERIVOX and Holidaycheck.

Selected references

Discover all features of the Realperson® Chat Suite