Service Management

Analytical and strategic support for your chat project

Expert knowledge

Our service managers have extensive experience from numerous chat projects

Potential for optimisation

Weaknesse sare identified and, working together, measures for improvement are implemented 

KPI analysis

Our experts will take care of reporting for you and analyse your KPIs

Live chat experts since 2002

We work with our clients to determine what KPIs are important, help them to build an efficient chat team, and remain on hand day to day so that together we can make live chat a success. As an optimise-it customer, you have the option of a dedicated service manager to help you achieve more commercial success through chat. Our service managers have many years of experience in best-practice chat projects and guarantee optimum chat services and operations. optimise-it assists customers in creating the best live chat experiences for their own customers!


Selected service manager activities