Service Management
Analytical and strategic support for your chat project
Expert knowledge
Our service managers have extensive experience from numerous chat projects
Potential for optimisation
Weaknesse sare identified and, working together, measures for improvement are implemented
KPI analysis
Our experts will take care of reporting for you and analyse your KPIs
Live chat experts since 2002
We work with our clients to determine what KPIs are important, help them to build an efficient chat team, and remain on hand day to day so that together we can make live chat a success. As an optimise-it customer, you have the option of a dedicated service manager to help you achieve more commercial success through chat. Our service managers have many years of experience in best-practice chat projects and guarantee optimum chat services and operations. optimise-it assists customers in creating the best live chat experiences for their own customers!
Selected service manager activities
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Training of chat agents and team leaders
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Regular discussion and preparation of chat reports/p>
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Custom configuration of Realperson® Chat Suite
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Quality management and identification of potential for optimisation
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Change management and assistance with capacity planning
