Service Management

Analytical and strategic support for your chat project


Our service managers have extensive experience from several chat projects

Optimisation potential

Weak points are identified and improvement measures are implemented together  

KPI analysis

Our experts will take care of reporting and analysing your KPIs

Live chat experts since 2002

We work with our clients to develop KPIs, help them build an effective chat team, and offer help on a daily basis. As a customer of optimise-it, you have the option of a dedicated service manager who will help you increase your business success through live chat. Our service managers have many years of experience in best practice chat projects and guarantee optimal chat services and operations. optimise-it supports its customers in creating the best live dialogue experiences!

Selected services of a service manager