Chat Lab

Talent & technology combined for intelligent, need-based use of professional digital communication solutions

Expert knowledge

Our chat experts have years of experience from numerous sales and service chat projects


Pilot phase / project implementation until your own structures are established

Professional customer communication

Long-term use of optimise-it chat experts, with new quality improvement and performance processes constantly being developed

First hand expertise

optimise-it has been a leading chat pioneer since 2002. Our recipe for success is based on combining talent and technology. In addition to the excellent and innovative live chat solution Realperson® Chat Suite, we also support our customers by providing an optional full-service model with experienced and performance-driven chat agents.

Our chat agents offer versatility, whether working for our customers on a long-term basis or as part of a pilot. All of them are digital natives and boast extensive sales and service chat experience. They constantly improve their performance through frequent training, and are more versatile than the agents in ordinary call centres. They also have cross-industry knowledge, as well as years of experience in dealing with new and existing customers. We are constantly working to develop new quality improvement and performance processes or to adjust existing ones.

Characteristics of our chat agents