WhatsApp for Business
Efficiently integrate WhatsApp into customer service and sales processes
Increase customer loyalty and satisfaction through personal peer-to-peer communication
Young target groups
Reach new, young audiences in your sphere of interest with WhatsApp
Reach new and existing customers at the right moment, anywhere & in real time
1,5 billion active users
With more than 1.5 billion users, WhatsApp is the leading communication channel in today’s society. Take advantage of its enormous reach, boost online sales and optimise your service processes. Using WhatsApp, you can create a new supportand service channel in your audience’s personal sphere.
One Agent panel for all channels
Chat agents use a central browser-based front end to handle all channels: sales chat, service chat, video chat, WhatsApp, Facebook Messenger and requests through mobile apps or from marketing campaigns.
Privacy-compliant thanks to WhatsApp2Chat
A chat with sensitive customer information can be transferred to an SSL-encrypted, GDPR-compliant mobile chat at any time
Intelligent chat request routing
Depending on availability, channel, group, department or agent
Images, videos, emoticons, locations and voice messages
Messages outside service hours are collected together and answered the next working day
Full range of Realperson® features & integrations available
2nd level support, WhatsApp2Chat, ACD connection, CRM, knowledge management, helpdesk, etc.