Realperson® Video Chat
Personal communication via video chat
For using video chat, no download or Plug-In is necessary
Available on all browsers
Thanks to modern technology, all browsers are supported
Flexible control of text and video chat based on need and availability
Professional, interactive and uncomplicated thanks to WebRTC
Realperson® Video Chat is supported by all modern browsers thanks to state-of-the-art WebRTC technology. For older browsers, a fallback is integrated.
Example: Video chat for age and person verification
- In the video chat, the customer looks into the camera and keeps his ID next to it.
- The agent decides if it is the person.
- The agent verifies the authenticity of the ID (security markings, holographic markings).
- The agent checks the age of the customer. If everything matches, the verification is successful and the agent marks the customer as verified.
Closer customer loyalty
Seamless integration in website or app
Optimal customer support for complex problems