Realperson® Screen Sharing

Actively guide your customers to a purchase!

Device-independent

Smartphone, tablet or PC – it doesn’t matter

No barriers

No customer plugins or downloads needed

Unrestricted availability

Works with all browsers and operating systems

With Realperson® Screensharing, agents can share their screens with customers. Screensharing is available in combination with live chat or even on a standalone basis to complement telephone support.

State-of-the-art technology means no downloading or installation is needed on the customer side, and the module is compatible with all modern browsers!


Connect in just three steps

Step 1

Communication by telephone, live chat or messenger

Step 2

Screensharing ID entered

Step 3

Screensharing session started


Multi-device sharing

What if thec ustomer is on a smartphone while the agent is using a desktop to share their screen? No problem! Realperson® Screen sharing has multi-device capability.


Telephone support

“Let me show you!” – sometimes an explanation just needs a visual aid.

Screen sharing lets you provide this quickly and easily, even without a live chat first.


Benefits