Synchronisation of mouse and click events between customer and agent.
No download necessary
Seamless user experience and compatible with all modern browsers
No access from third parties to computers of customers / agents possible
Protective data can be anonymised for the agent
Support in the booking route
The customer has problems with the configuration of an order
The customer can be guided through a complex form
Help with navigation
The customer is looking for a specific product, but can not find it himself in the navigation
Security and privacy in focus
The co-browsing session runs on the Realperson® co-browsing server.
The customer has no access to the computer of the chat agent.
The chat agent has no access to the customer’s computer.
The entire co-browsing session is handled via a 256-bit encrypted SSL connection.