Apple Business Chat
Offer iOS and macOS users Apple Business Chat as a channel to communicate with your company!
One simple communication channel for millions of iOS and macOS users
Direct sales opportunity
Customers can place an order directly from Apple Business Chat
Easy to use
AppleBusiness Chat can be used through the messaging feature on any Apple device
Where can Apple Business Chat be integrated?
Apple Business Chat supports all standard Apple functionalities. The chat feature can be displayed when a customer searches for your company in “Maps”, for example. This also works with “Siri” or in the “Safari” browser.
Centralisedhandling with Apple Business Chat integration for Realperson®
Manage andcontrol requests from Apple Business Chat in the central Realperson® front endalong with your WhatsApp, Facebook, video, mobile and live chats.
Privacy-compliant thanks to Apple iMessage
Data protection is a top priority for Apple, so all communication through Apple Business Chat is encrypted and processed in accordance with the EU GDPR.
Intelligent chat request routing
Depending on availability, channel, group, department or agent
All of iMessage’s well-known multimedia features can also be used with the Realperson® Chat Suite
Full range of Realperson® features & integrations available
2nd level support, ACD connection, CRM, knowledge management, helpdesk, etc.