Apple Business Chat
Offer iOS and macOS users the Apple Business Chat as a communication channel for your business!
A simple communication channel for millions of iOS and MacOS users
Direct sales opportunity
It is possible for customers to order items in Apple Business Chat
Easy to use
Apple business Chat is available through the iMessage App on any Apple device
Where can I offer the usage of the Apple Business Chat?
Apple Business Chat supports all Apple standard features. The chat function can be displayed, for example, if you search for your company in “maps”. The same also works in the “Safari” browser. “Siri” can also lead your customer directly into the chat.
Central processing with Apple business chat integration for Realperson®
Manage and control the requests from the Apple business chat in the Central Realperson® Frontend, like your WhatsApp-, Facebook-, video, mobile and live chats.
Data protection compliant with Apple iMessage
Data Protection is one of Apples’ top priorities, so any communication via the Apple business Chat is encrypted and processed in accordance with GDPR.
Intelligent routing of chats
Depending on availability, channel, group, department and agents.
Any multimedia features known from imessage are also available with the Realperson® Chat Suite.
All features and integrations available from Realperson®
2nd-level support, connectivity to ACD, CRM, knowledge management, helpdesk, etc.