Increase the effectiveness of live chat with Realperson® Chat Suite Social Login
Social Login uniquely identifies users, allowing leads to be qualified
Traceable Customer Journey
Social Login allows the customer journey to be traced across devices and channels
Improved and native UX through a simple one-click login
Increasing the effectiveness of live chat with social login
There are various ways to further increase the effectiveness of live chat, e.g. smart reporting and analysis of chat activities.
But additional modules such as Social Login can also maximise the efficiency and ROI of your chat project.
Chat started via tablet
Continuation via smartphone
One week later
Order via PC
Social Media Login
Enhanced and cross-device tracking.
Social logins allow tracking across different devices – and can even record transactions in the order process.
Demographic and personal data from social profiles can be used for targeting and personalisation in shops.
Higher customer satisfaction
User insights from social channels
Unified customer journey
Seamless continuation of customer dialogue
Compatibility with all types of device
Provision of customer information
Personalisation of customer communication
Use of footprints to assist with support