Increase the efficiency of the live chat with Social Login
Qualification of the lead through clear identification of the user with social login
Traceable Customer Journey
The social login enables the customer journey to be traced across devices and channels
Better and more native UX by simply logging in with one click
Increasing the effectiveness of live chat with social login
To further increase the effectiveness of live chat, there are various levers, e.g. about smart reporting and analysis of chat activities.
But even with additional modules such as social login, the efficiency and thus the ROI of the chat project can be maximised.
Start of the chat via tablet
Continued via smartphone
One week later
Order via PC
Social Media Login
Advanced and cross-device tracking.
Social logins enable tracking across different devices – including the entry of financial statements in the ordering process.
The demographic and personal data from the social profiles can be used for targeting and personalisation in the shop.
Increase customer satisfaction
Cross device tracking
User insights from social channels
Uniform customer journey
Seamless continuation of customer dialogues
One click login
Compatible on all devices
Provision of customer information
Personalisation of customer communication
Use of the footprint for advice