Reporting and Analysis

The reporting feature in Realperson® Chat Suite provides detailed analysis to increase the effectiveness of live chat and reduce costs

Workforce management

Plan your agent staffing levels and assignments to best effect and optimise online/offline times.


As the heart of Realperson® Chat Suite, the reporting feature facilitates KPI-based decisions to optimise your website and live chat.

Your data is safe

Your data belongs to you – thanks to privacy-compliant data storage in ISO27001-certified data centres in Germany.

Identify potential for optimisation

Every live chat is unique as a use case and requires custom KPIs. We help you outline the KPIs that are important to you and analyse the potential for optimising your project.

Optimise & Analyse

We work constantly to optimise your live chat by continuously evaluating the KPIs that are relevant to you and tapping potential.