Privacy

100% EU GDPR-compliant – meeting the highest data protection requirements in live chat

ISO-27001 certified data centres

For compliance with German and European data protection requirements

Hosted in germany

With separate server instances and end-to-end encryption for all communication

Work council data protection requirements

Can be met through methods such as dynamic data masking and opt-in/opt-out processes

Privacy is an essential part of Realperson® Chat Suite’s DNA

A wide range of personal and sensitive information can be exchanged in the various application scenarios for live chat. Examples include customer IDs, addresses, names and contact details.

With Realperson® Chat Suite, this information is protected. Our customers are able to use live chat while satisfying the most stringent privacy directives such as the German Data Protection Act (BDSG), the European General Data Protection Regulation (GDPR), and the German Telemedia Act (TMG).

Benefits

Protection of employee data

Employee and chat agent data is managed in accordance with data protection and works council requirements
Protection of customer data

Customer data is processed in line with the BDSG and EU GDPR, and its storage is privacy-compliant
Encrypted communication

Every live chat is transmitted in an encrypted format from both sides
Dynamic Data Masking

Personal data is obscured in an effective manner where necessary
ISO 27001

All data centres have ISO 27001 certification
Dedicated server instances

Cloud problems are avoided
Accommodation of custom requirements

Industry and company-specific demands met on an individual basis