Privacy
100% EU GDPR-compliant – meeting the highest data protection requirements in live chat
ISO-27001 certified data centres
For compliance with German and European data protection requirements
Hosted in germany
With separate server instances and end-to-end encryption for all communication
Work council data protection requirements
Can be met through methods such as dynamic data masking and opt-in/opt-out processes
Privacy is an essential part of Realperson® Chat Suite’s DNA
A wide range of personal and sensitive information can be exchanged in the various application scenarios for live chat. Examples include customer IDs, addresses, names and contact details.
With Realperson® Chat Suite, this information is protected. Our customers are able to use live chat while satisfying the most stringent privacy directives such as the German Data Protection Act (BDSG), the European General Data Protection Regulation (GDPR), and the German Telemedia Act (TMG).
Benefits
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Protection of employee data
Employee and chat agent data is managed in accordance with data protection and works council requirements
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Protection of customer data
Customer data is processed in line with the BDSG and EU GDPR, and its storage is privacy-compliant
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Encrypted communication
Every live chat is transmitted in an encrypted format from both sides
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Dynamic Data Masking
Personal data is obscured in an effective manner where necessary
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ISO 27001
All data centres have ISO 27001 certification
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Dedicated server instances
Cloud problems are avoided
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Accommodation of custom requirements
Industry and company-specific demands met on an individual basis
