A strong network for your success
In July 2018, optimise-it became part of the Ströer Dialog Group
This continues Ströer’s expansion of its dialogue media division. Together, Ströer and optimise-it create cross-channel, scalable communication and sales solutions for consumer communication, even handling complete business processes.
On this basis, they expect new digital advertising formats to be established which can transition into direct customer dialogue with the aim of further increasing customer satisfaction and conversions.
Based in Saarbrücken, Sematell is a specialised provider of highly scalable response management systems powered by artificial intelligence. Sematell solutions for contact centres analyse written requests in over 70 languages and always provide the correct individual response. This outstanding language and subject recognition capability was developed at the German Research Center for Artificial Intelligence (DFKI) and ensures maximum productivity, customer satisfaction and cost-effectiveness.
Online shops are struggling with low conversion rates. On average, less than 3% of all visitors make a purchase, even after repeated visits. With Akanoo, online shops convince their visitors to buy with the help of personalised campaigns during the visit. The software analyses user behaviour, then predicts purchase probability and affinity for personalised campaigns in real time. Akanoo uses the most advanced automated methods of data mining and machine learning for this.
Together with Akanoo, we translate our chat technology into interactive on-site campaigns.
TWT Interactive Group
TWT Interactive is the full-service agency for the digital era. As an architect of digital transformation, TWT has been shaping the world of tomorrow for more than 20 years. The agency group is a pioneer for digital change and provides holistic strategic consulting, creative design, innovative development and technical implementation for ambitious digital projects.
TWT Interactive operates worldwide as part of agency network thenetworkone and is among the leading quality agencies in the German Association for the Digital Economy (BVDW). With strong strategic partners like Google, Adobe, Facebook, Amazon, eBay and Apple, TWT has a solid holistic ecosystem.
SABIO helps companies to wow their customers with outstanding service. Through SABIO Knowledge, SABIO provides a browser-based knowledge and information management solution for customer service and business units where knowledge is a crucial foundation of the work. SABIO’s goal is to make complex technologies easy to use, ensuring a high level of user acceptance and delivering knowledge where it matters across systems and channels.