In the near future, mobile messaging on Facebook will be through Messenger only. This means Facebook users will no longer be able to send and receive messages using the Facebook app, and must instead use the separate Messenger app. Now when a user wants to send a Facebook message on their smartphone, they will automatically be redirected from Facebook to the Messenger app. By taking this step, Facebook hopes to put itself on the same page as messenger giants like WhatsApp or Snapchat.
For companies, it means a complete switch from message features to chat. But this would be a definite advantage as Realperson Chat Suite’s official Facebook Messenger integration allows all chats via Messenger to be centrally managed and handled along with requests from online chat, mobile chat and video chat. We would be happy to provide you with a free demo.
Comments are closed.