About us

optimise-it GmbH is one of the leading chat service providers in Europe. In addition to classic sales and service text chat, optimise-it also offers extensions for video chat, co-browsing, social chat, ad chat and more. Solutions are supported and optimised worldwide in line with relevant data protection laws.
The proprietary Realperson® Chat Suite has been constantly refined over more than a decade. Leading industry giants such as AIDA, Eurowings, BASF, S.Oliver, VERIVOX and Holidaycheck are making use of the Hamburg-based chat technology and services.
The internal chat lab at optimise-it GmbH is a key facility and quality feature. The chat lab includes experienced chat agents and service managers who can be booked in addition to Realperson® technology orders. With optimise-it GmbH, you not only get your own custom chat tool and trained chat agents, but also 15 years of experience that we have gained from a wide range of chat projects and that will make your plans a success.


Wolfgang Reinhardt
Managing Director

Sascha Tombers
Head of Sales/Marketing


automatic onsite marketing


Akanoo is a SaaS solution ​that predicts online shop visitors’ intentions and affinity to onsite campaigns ​in real-time. Visitors receive personalised campaigns at the right moment during their visit based on the predictions. Akanoo uses the most advanced​ automated process in Data Mining​ and Machine Learning​ to select relevant visitors.

Akanoo enables websites to optimise​ their conversion rates​ and generate more revenue​ from existing visitors. They are keen on transparently generating and documenting incremental revenue from existing visitor streams.

Together with Akanoo we make our chat technology available through interactive on-site campaigns that are shown at the right time in the customer journey to yield more leads, sales and increase margins.

TWT Interactive Group

TWT Interactive is the full service agency for the digital era. As the architect of the digital transformation TWT has been designing tomorrow’s world actively for 20 years. The agency group is the pioneer for digital change and is providing holistic, strategic consultation, creative conception, innovative development and technical implementation of sophisticated digital projects with over 350 employees. The TWT Interactive Group is part of the TWT Digital Group.

TWT is a strong partner for sustainable business success and is cooperating with renowned clients such as Johnson & Johnson, Mondelēz, Milka, Nestlé, OTTO, Commerzbank, Deutsche Bank, Gefa, Bosch, Henkel, Bayer, Deutsche Telekom, DKV, DHL, Brenntag, Vaude and many more.

Worldwide TWT Interactive is active in the agency network “thenetworkone” and is one of the leading German BVDW quality agencies. With strong strategic partners such as Google, Adobe, Facebook, Amazon, eBay and Apple, TWT is equipped with a holistic and solid ecosystem.

Sabio GmbH

SABIO helps companies to impress their customers with outstanding service. With SABIO Knowledge, SABIO offers a browser-based knowledge and information management solution for customer service and business divisions where knowledge is a crucial basis for work. SABIO’s aim is to make complex technology easy to use, in order to ensure a high degree of user acceptance and the availability of knowledge in a nutshell across different systems and channels.

media plan GmbH

media plan is a full-service media agency offering custom solutions for every industry and target audience. The agency specialises in integrated media planning (online/offline), direct response media solutions, media tracking and international media. Thanks to numerous campaigns in more than 25 industries the agency can draw on a wealth of experience. This resource is cultivated daily in a proprietary database – which is also unique on the German market – and offers customers phenomenal advantages in overall campaign management. media plan has been researching the market and constantly developing more expertise for over 20 years.
Whether TV, print, out-of-home, radio or online, media plan sees its task as being to link offline contacts with the digital world either through a single medium or in a media mix.
All digital channels play a vital role here; media plan employs all disciplines – including search (SEA, SEO), display or performance advertising, social media, video advertising, mobile advertising, retargeting or usability and user interface optimisation – at the right time and in the right place.