You should have these communication channels in place by 2020
Many companies believe that in today’s world it is enough to provide their customers with “old, tried and tested communication channels”. Long telephone queues and the demand of end users to get their information anytime and anywhere ensure that the trend in customer communication today is clearly towards digital channels.
To help you keep track of which channels you should occupy by 2020, we present the 3 most important digital communication channels which, if you are not already using them successfully, should be occupied by 2020 at the latest:
Do you need help integrating important communication channels such as live chat or messengers? We are happy to help you!