Screen sharing – The first multi-device solution on the market

Despite all efforts to make online processes as user-friendly as
possible, dropout rates are far too high. The ultimate aid for guiding a
website visitor through a particular online process is co-browsing via
screen sharing.
However, screen sharing has previously involved a
huge number of hurdles which have made these tools often almost
unusable: required downloads, limited availability for Apple devices,
compatibility problems depending on the browser used…
Now all that is
a thing of the past! optimise-it GmbH – as a pioneer in the field of
innovative chat solutions – has developed a smart solution for this
problem and further extended its innovative lead: screen sharing lets
online advisers show their screen to customers as the best way to guide
them through the process. With visual highlighting including live
communication through Realperson® Chat Suite, the customer is actively
supported through to the end.

The newly developed screen sharing feature is the first solution on the market that guarantees cross-device functionality, requires no downloads by the customer and is iOS (Apple) to see how this process would look on your website? We would be happy to give you a brief online demo to show you how you could optimise your sales and service KPIs with our screen sharing solution.