Realperson® 9.0 – the system’s next generation is ready to go
Equipped with many new features and innovations, the performance of Realperson® Chat Suite has been significantly enhanced, consolidating its leading position as a technically flexible enterprise chat platform.
As the latest generation of the system, Realperson® 9.0 offers our customers the following new features alongside many other developments and improvements:
Choose from preconfigured reports or create your own to measure chat performance and determine the right recommendations for action. The new reporting platform allows you to dive deeper into the data and find your own correlations directly in Realperson® Chat Suite. Reporting now includes new features relating to insight evaluation, data visualisation, dashboards, collaboration and data analysis.
Realperson® Microbot Framework
Realperson® 9.0 gives you the potential for rule-based customer communication within Realperson® Chat Suite. The now-available Realperson® Microbot Framework enables you to prequalify requests, initiate targeted routing or add customer information to chats by prompting for specific details.
Realperson® Data Warehouse
The Realperson® Data Warehouse is Realperson® Chat Suite’s central data layer. All data is aggregated in a structured manner and available for BI systems, exports and reporting. This enables you to add data generated in Realperson® Chat Suite to data you have collected yourself. The structure of the data warehouse allows for integration in Crystal Reports, Power BI, qlikview, Tableau and many more.
Co-Browsing 2.0 brings with it a completely new technological framework for providing co-browsing services. All of the customer’s information is forwarded to the agent in real time, ensuring that the customer can be looked after in the best way possible during moments of intensive advice and guided through order processes.
The new co-browsing functionality can of course be used regardless of device, and does not restrict your customers with technical requirements.
Increase chat targeting through the use of campaigns. The system can now store campaigns which open the chat window directly based on a specified URL parameter. This lets you position chat more strongly as a communication channel.
“The latest generation of the system represents a milestone in the development of Realperson® Chat Suite, and we are delighted to be making the new reporting platform available to our customers and offering them even more features,” says Adrian Hanrath, Head of Product Development at optimise-it.
Would you like to learn more about the system’s new generation and its features?