optimise-it launches new website

optimise-it relauncht seine Webseite

We are happy to finally announce our new website!

Under the motto “Take your customer communication to a new level”, customers and prospects can now find more information about our product – the Realperson® Chat Suite – as well as about our services for live chat and digital customer communication.

This year a lot has happened at optimise-it – from product novelties like the Microbot Framework or the integration of the Apple Busines Chat, revised and optimized features like our co-browsing and our new, improved reporting as well as the aquisition of optimise-it from the Ströer Group… To list everything would take too long. ? Not every change can be seen from the outside, so we wanted to take this new era into account with a modern design and a clearer, more structured website.

The goal is to provide even better information about the functions and modules of the Realperson® Chat Suite and to offer our users a new, fresh look and feel.

We look forward to the next and last few weeks in 2018 and set out to plan new exciting things for 2019! Stay tuned!

Screen sharing – The first multi-device solution on the market

Despite all efforts to make online processes as user-friendly as possible, dropout rates are far too high. The ultimate aid for guiding a website visitor through a particular online process is co-browsing via screen sharing.
However, screen sharing has previously involved a huge number of hurdles which have made these tools often almost unusable: required downloads, limited availability for Apple devices, compatibility problems depending on the browser used…
Now all that is a thing of the past! optimise-it GmbH – as a pioneer in the field of innovative chat solutions – has developed a smart solution for this problem and further extended its innovative lead: screen sharing lets online advisers show their screen to customers as the best way to guide them through the process. With visual highlighting including live communication through Realperson® Chat Suite, the customer is actively supported through to the end.

The newly developed screen sharing feature is the first solution on the market that guarantees cross-device functionality, requires no downloads by the customer and is iOS (Apple) to see how this process would look on your website? We would be happy to give you a brief online demo to show you how you could optimise your sales and service KPIs with our screen sharing solution.