optimise-it launches new website
We are pleased to announce that our new website is now online! With the tagline “take your customer communication to a new level”, it offers…Read more
Screen sharing – The first multi-device solution on the market
Despite all efforts to make online processes as user-friendly as possible, dropout rates are far too high. The ultimate aid for guiding a website visitor…Read more
Conversational Commerce – Customer Communication 2017
What are the most important online touchpoints for your business? And how do you communicate with your customers there? Considerably more than half of all…Read more
Facebook Marketplace – Online sales and customer service on facebook
The last few months have seen industry magazines and experts raising high expectations of a new Facebook product, and now “Facebook Marketplaces” has just been…Read more
Roller draws on optimise-it’s Live Chat experience
Furniture retailer Roller is using Realperson Chat Suite from optimise-it to extend its successful online service at www.roller.de. The aim is to offer customers an…Read more
Customers expect a 15 min response time on facebook
This is the result of a representative survey commissioned by Facebook. It also emerged that mobile accessibility is important to increasing numbers of users, along…Read more
Using Chatbots in Customer Communication
Few topics have made as many headlines in recent months as chatbots. Facebook, Google, Microsoft – the big names have discovered the subject and are…Read more
Gigantic Reach – Facebook cracks 1 billion users
As announced by Facebook in the last week and reported by news outlets such as Internet World, Facebook Messenger has passed the magic mark of…Read more
Facebook – Mobile Massaging Soon only available via messenger
In the near future, mobile messaging on Facebook will be through Messenger only. This means Facebook users will no longer be able to send and…Read more
Realperson Facebook chat app is approved
THE OFFICIAL FACEBOOK CHAT APP FROM OPTIMISE-IT GMBH IS APPROVED AND NOW AVAILABLE TO ALL COMPANIES. HAMBURG-BASED OPTIMISE-IT GMBH, EXPERTS IN DIGITAL COMMUNICATION SOLUTIONS VIA…Read more
Skyscanner – Now with Facebook Messenger Service
Skyscanner now offers its customers advice via Facebook Messenger. The travel search engine has programmed a chatbot that asks questions to find out customers’ requirements…Read more
Industriepreis 2016 – Accolade for Realperson Chat Suite
Every year, Huber Verlag für Neue Medien and Initiative Mittelstand give out “Industriepreis” awards to particularly innovative companies and products. Realperson Chat Suite was among…Read more
