Live chat in customer service
Improve service quality with real-time customer service The focus of modern customer service is above all on direct proximity to the customer and the processing…Read more
How to make customer communication for the target group of your company successful
Customer dialogue under the sign of Facebook, WhatsApp & Co. Customer communication and service have changed dramatically in the wake of new communication channels such…Read more
5 tips for customer communication via WhatsApp for business
WhatsApp has 1.5 billion active users worldwide.* In Germany alone, 75% of Internet users use WhatsApp.* Among 18 to 29-year-olds, the percentage of WhatsApp users…Read more
You should have these communication channels in place by 2020
Many companies believe that in today's world it is enough to provide their customers with "old, tried and tested communication channels". Long telephone queues and…Read more
Customer communication 2019: Visions, strategies, trends
New topics and technologies will continue to have an impact on customers in 2019, changing their behaviour and thus their attitude to demand. Existing and,…Read more
optimise-it launches new website
We are pleased to announce that our new website is now online! With the tagline “take your customer communication to a new level”, it offers…Read more
With Heart and mind – asambeauty is using the Realperson® Chat Suite by optimise-it
Cosmetics firm asambeauty, known for its first-class care and beauty products, has been using Realperson® Chat Suite since early November. In this way the family-owned…Read more
optimise-it integrates Apple Business Chat
We are one of the first vendors in Germany to offer our customers the option of integrating Apple Business Chat into our Realperson® Chat Suite…Read more
T’n’T – the dynamite combination for tomorrow’s dialogue marketing
How and why to cleverly combine talent & technology todayRead more
Realperson® 9.0 – the system’s next generation is ready to go
Equipped with many new features and innovations, the performance of Realperson® Chat Suite has been significantly enhanced, consolidating its leading position as a technically flexible…Read more
optimise-it strengthens the Ströer Dialog Group product portfolio with immediate effect
The Ströer Dialog Group, part of multi-channel media company Ströer, has expanded its dialogue marketing portfolio to include one of the most flexible chat solutions…Read more
optimise-it at dmexco 2018!
On 12 and 13 September 2018, dmexco took place in Cologne. With over 40,000 visitors this is one of the top trade shows in the…Read more
