optimise-it

3
Jan

WhatsApp: The Future of Customer Service?

42,000,000,000 messages are sent via WhatsApp every day, and interactions are not only increasing in the private sphere. Businesses, digital agencies and call centres are increasingly recognising the potential of the popular messaging platform for customer service, customer retention and product advice. Using WhatsApp to chat with your insurer, book a trip, shop for a new outfit or apply for

Read more

2
Jan

Ergo Direct uses WhatsApp for Customer Communication

INSURANCE PROVIDER ERGO DIREKT VERSICHERUNGEN IS BREAKING NEW GROUND IN CUSTOMER COMMUNICATION, HAVING RECENTLY INTRODUCED A FACILITY FOR CUSTOMERS TO FIND OUT ABOUT PRODUCTS AND SERVICES VIA WHATSAPP. ALONGSIDE ONLINE AND VIDEO CHAT, THE INSURANCE GROUP IS SETTING NEW STANDARDS FOR HOW MODERN COMPANIES USE ACCEPTED CHANNELS TO PRESENT A LOW-THRESHOLD COMMUNICATION SERVICE TO A SOUGHT-AFTER TARGET GROUP. By employing

Read more

1
Jan

BASF Connected Minds: Carrer Chat

For the past several months, BASF – the world’s largest chemical corporation – has pursued an innovative chat strategy in the human resources sector. Unlike others in our customer base who implement chat primarily to increase sales performance or reduce service costs, BASF offers potential applicants a direct communication channel to existing employees under the title “Connected Minds”. More information

Read more