About us

We are one of the leading providers of live chat services in Europe. In addition to the classic sales and service text chat, we offer extensions such as video chat, screen sharing, Facebook Messenger or mobile chat. The solutions are maintained and optimized worldwide in accordance with the relevant data protection laws.

For more than 16 years, the in-house Realperson® Chat Suite has been constantly evolving. Leading industry players such as AIDA, BASF, S. Oliver, VERIVOX or ERGO Direkt rely on our expertise.

As a central performance and quality feature, we see our direct expertise in using the Realperson® Chat Suite through our in-house Chat Lab, which allows us to quickly and easily identify optimization potential and implement it for our customers.

At optimise-it you will not only get an individual live chat solution and trained chat agents, but also 16 years of experience from a variety of chat projects that will make your own project a success.

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A little history

When optimise-it was founded in 2002, live chat was still in its infancy on corporate websites. But even then we have seen the necessity to offer this form of customer communication in accordance with data protection.

Since then, we have continued to evolve our product, the Realperson® Chat Suite, driving innovation, and working with our clients on successful live chat projects.

Here is a little overview of our history

… the next innovations are already in the pipeline!