Take your customer communication to a new level
- Optimisation of
- Increase of
- Cost reduction and
increase of efficiency
The Realperson® Chat Suite is the innovative and flexible operating system for digital customer communication.
A chat solution should in many ways adapt to the needs of the business and the circumstances of the use case. Flexible features make live chat a successful tool in customer communication. The Realperson® Chat Suite has multiple features that are flexibly adjustable.
The best solution can not unfold its full potential without the right application. Sharing knowledge through counseling, operative support and training is therefore essential for maximum success. optimise-it provides tailored services for optimising your customer communication through the Realperson® Chat Suite.
New technologies are leading to more diverse communication and more demanding customers. The integration of the live chat and communication solution into internal systems or the connection of further communication channels ensure long-term success. With the optional modules of the Realperson® Chat Suite you get flexibility and future viability.
Successful use of live chat to achieve various KPIs
„With the help of optimise-it, we have successfully established chat as an own communication channel. Our customers are delighted with this additional opportunity for quick and easy contact, in addition to the classic telephone call in the call center – and we are too!“
“With optimise-it we are easy, fast and – above all – customer-friendly.”
optimise-it GmbH is one of the leading providers of live chat and messaging services in Europe. Core of the digital communication concepts by the chat experts based in Hamburg are the sales and service-spanning SaaS products as well as tailored industry solutions for video chat, co-browsing, screen sharing, mobile messaging and chatbot integrations.
Leading companies such as AIDA Cruises, Eurowings, BASF, s.Oliver, VERIVOX or eprimo rely on the chat services of optimise-it.