optimise-it – Your Live Chat Solution
Take your customer communication to a new level
- Conversion rate
- Reduced cost and
Realperson® Chat Suite is the innovative and flexible operating system for digital customer communication.
A chat solution should in many ways adapt to the needs of the company and the realities of the use case. Flexible features make live chat a successful tool in customer communication. The Realperson® Chat Suite has a number of flexibly configurable native features.
Even the best solution can’t deliver its full potential without the right application. Sharing knowledge through advice, operational support and training is therefore essential for maximum success. optimise-it provides tailored services to optimise your customer communication through Realperson® Chat Suite.
New technologies are leading to increasingly diverse communication and more demanding customers. Ensure long-term success by integrating our live chat and communication solution into your internal systems or connecting additional communication channels. With Realperson® Chat Suite’s optional modules, you get flexibility and sustainability.
Successful use of live chat to achieve various KPIs
“With the help of optimise-it, we have successfully established chat as our own communication channel. Our customers are delighted with this quick and easy contact option in addition to the traditional route of phoning our call centre – and we are too!”
“With optimise-it we get out there quickly, easily, and above all in a way that’s customer friendly.”
optimise-it is one of Europe’s leading providers of live chat and messaging services. At the heart of the Hamburg-based chat expert’s digital communication concepts are SaaS products that span both sales and service, plus tailored industry solutions for video chat, co-browsing, screensharing, mobile messaging and chatbot integrations.
Its chat services are used by industry leaderssuch as AIDA Cruises, Eurowings, BASF, s.Oliver, VERIVOX and eprimo.