Why choose Realperson® live chat for your business?

Live chat with Realperson® Chat Suite is the answer to the digital communication needs of today’s customers – simple, accessible to all and available in real time. Use live chat as an efficient response and service channel. Increase customer satisfaction or enhance the shopping experience and boost revenue in your online shop.

Optimise costs through live chat

The live chat suite from optimise-it is designed so that up to three service chats can be conducted at once. This increased productivity cuts average handling time and so reduces the costs incurred for a single customer contact in comparison with telephone and email. Click here to find out more >>

Questions, answers and advice with no waiting

Live chat is digital customer communication in real time. Save your customers annoying telephonequeues or the delays involved in email communication, no matter where your customers are – on a desktop computer in the office, on a tablet while in bed, or on a smartphone while travelling.

Unlimited usability testing

A live chat with Realperson® Chat Suite is also a usability test with your actual target audience. Identify and document problems with the user experience on your website so that you can improve.

Increase revenue with live chat

Realperson® Chat Suite from optimise-it provides customers with advice and actively guides themthrough the web shop. This allows you to assist your customers with questions or problems they may have during the order process – enhancing the shopping experience and undoubtedly boosting your revenue.

Customer requirements first-hand

Live chat is a real opportunity to seamlessly start an instant one-to-one conversation with your digital customers. Just like in physical retail, you can find out customer requirements first-hand and respond to customers individually, before they change their minds.

Positive reputation

A chat with an adviser is often considered an innovative communication channel that potential customers do not expect. More than 80 percent of users advised via Realperson® Chat rate the service as positive.

About optimise-it GmbH

optimise-it GmbH has spent more than 15 years developing highly dynamic enterprise-level chat and messaging platforms and released the first professional WhatsApp solution on the European market. The innovative WhatsApp service allows companies to implement efficient customer communication as part of their contact centre processes. The Hamburg firm’s chat services are used by leading industry giants such as AIDA, Eurowings, BASF, S.Oliver, VERIVOX and Holidaycheck.

Selected references

Discover all features of the Realperson® Chat Suite