Screensharing

Offer your customers a new and interactive option for getting in touch with you when they have queries.
Screen sharing reduces dropout rates for online processes while increasing customer satisfaction.

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Connect in just three steps

Screen sharing lets online advisers show their screens to customers as the best way to guide them through the process. With visual highlighting including live communication through Realperson® Chat Suite, the customer is actively supported through to the end.

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Multi-device sharing

Features

100% web-based

iOS compability

Embebbed media

Mobile-optimised (responsive)

No downloads required by customers

Comprehensive reporting

About optimise-it GmbH

optimise-it GmbH has spent more than 15 years developing highly dynamic enterprise-level chat and messaging platforms and released the first professional WhatsApp solution on the European market. The innovative WhatsApp service allows companies to implement efficient customer communication as part of their contact centre processes. The Hamburg firm’s chat services are used by leading industry giants such as AIDA, Eurowings, BASF, S.Oliver, VERIVOX and Holidaycheck.

Selected references

Discover all features of the Realperson® Chat Suite