optimise-it

23
Jan

Screen sharing – The first multi-device solution on the market

Despite all efforts to make online processes as user-friendly as possible, dropout rates are far too high. The ultimate aid for guiding a website visitor through a particular online process is co-browsing via screen sharing. However, screen sharing has previously involved a huge number of hurdles which have made these tools often almost unusable: required downloads, limited availability for Apple
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22
Jan

Conversational Commerce – Customer Communication 2017

What are the most important online touchpoints for your business? And how do you communicate with your customers there? Considerably more than half of all internet users (64%) prefer mobile websites. And 3 out of 4 customers would much rather chat than make a telephone call! The figures speak for themselves. But many companies have not yet drawn the necessary

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21
Jan

Facebook Marketplace – Online sales and customer service on facebook

The last few months have seen industry magazines and experts raising high expectations of a new Facebook product, and now “Facebook Marketplaces” has just been released. From now on, you can make your products and services available directly through the social network, reaching thousands of potential buyers. With this product, Facebook becomes a 360° platform for your online business and

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20
Jan

Roller draws on optimise-it’s Live Chat experience

Furniture retailer Roller is using Realperson Chat Suite from optimise-it to extend its successful online service at www.roller.de. The aim is to offer customers an enhanced shopping and brand experience by providing trusted, expert advice via live chat. With the new service, Roller is employing the latest elements of conversational commerce. The focus is on high quality advice and the

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19
Jan

Customers expect a 15 min response time on facebook

This is the result of a representative survey commissioned by Facebook. It also emerged that mobile accessibility is important to increasing numbers of users, along with accessibility through the popular Messenger. This is a challenge for all companies and another reason to use a comprehensive chat solution like Realperson Chat Suite from optimise-it. Read more about the survey in this

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18
Jan

Using Chatbots in Customer Communication

Few topics have made as many headlines in recent months as chatbots. Facebook, Google, Microsoft – the big names have discovered the subject and are publicly pushing it. If the major players have their way, then there will soon be no getting away from bots in customer communication. Prominently showcased bots such as the Poncho weather bot show how clever

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17
Jan

Gigantic Reach – Facebook cracks 1 billion users

As announced by Facebook in the last week and reported by news outlets such as Internet World, Facebook Messenger has passed the magic mark of 1 billion users. With Facebook also hoping to establish Messenger as a means of communication between businesses and their customers, Facebook is set to become an integral part of digital customer communication. Messenger in customer

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16
Jan

Facebook – Mobile Massaging Soon only available via messenger

In the near future, mobile messaging on Facebook will be through Messenger only. This means Facebook users will no longer be able to send and receive messages using the Facebook app, and must instead use the separate Messenger app. Now when a user wants to send a Facebook message on their smartphone, they will automatically be redirected from Facebook to

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15
Jan

Realperson Facebook chat app is approved

THE OFFICIAL FACEBOOK CHAT APP FROM OPTIMISE-IT GMBH IS APPROVED AND NOW AVAILABLE TO ALL COMPANIES. HAMBURG-BASED OPTIMISE-IT GMBH, EXPERTS IN DIGITAL COMMUNICATION SOLUTIONS VIA LIVE CHAT, VIDEO CHAT AND WHATSAPP, NOW MAKES IT POSSIBLE FOR ANY COMPANY TO SIGNIFICANTLY INCREASE ITS REACH THROUGH FACEBOOK MESSENGER AND HANDLE ANY TYPE OF CUSTOMER REQUEST COST-EFFECTIVELY. FACEBOOK MESSENGER AS A KEY COMMUNICATION

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14
Jan

Skyscanner – Now with Facebook Messenger Service

Skyscanner now offers its customers advice via Facebook Messenger. The travel search engine has programmed a chatbot that asks questions to find out customers’ requirements and offers the cheapest flight. The bot is controlled by keywords and reacts to concrete location details to find out departure and destination airports. Users can also write “anywhere” and have the chat bot suggest

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